Reference

What Our Privacy Policy Covers

Your account, your wallet and your sessions on mxnbd sit under one written privacy policy, and this page spells out what that means in plain words.

Plain-English wordingWallet data kept separateChange requests acceptedOne policy across the lobby
mxnbd What Our Privacy Policy Covers
SECURITY AND RETENTION

How We Store and Protect Your Records

Account access runs on a one-time code sent to the mobile number you registered, so a password on its own will not open your wallet. Cookies do a narrow job here: they keep you signed in, remember your language choice and hold the lobby filter you last used. Nothing in that set is used to build an ad profile. Retention follows the record type — transaction logs stay while a payment can still be queried, and session logs are cleared on a shorter cycle.

One-time code login

Every sign-in needs the code we send to your registered mobile number. A stolen password without that code cannot reach your account wallet or your saved payment details.

Cookies with a narrow job

Our cookies keep the session open, remember your language and hold your last lobby filter. We do not run third-party ad cookies on account pages, so your play history stays out of ad profiles.

Retention by record type

Transaction records stay while a bKash, Nagad or Rocket payment can still be disputed. Session and browsing logs clear sooner, and a closed account keeps only what a payment record needs.

Changes you ask for

Write to the support desk to correct your details, update a wallet number or close the account. We tell you what we can change straight away and what we must hold for payment records.

REACHING OUR TEAM

Ask Us About Your Data

Questions about this policy go to the support desk inside your account, not to a public inbox, because that is where we can see which wallet and which record you mean. Open the account menu, pick Help, and put the word privacy in the subject line so it routes to the person who handles data requests. If your question touches a bKash, Nagad or Rocket payment, keep the transaction ID ready — we can answer much sooner when we can pull up the same record you are asking about.

Team online

In-account support desk

Log in, open the account menu and choose Help. Write privacy in the subject so your message reaches the team that handles data requests, wallet records and account changes.

Wallet transaction reference

Keep the bKash, Nagad or Rocket transaction ID from your deposit or payout. With that reference we locate your record quickly and answer questions about the payment data we store.

Change and removal requests

Ask us to fix a wrong mobile number, swap your wallet details or close the account. We reply with what we can change now and what a payment record obliges us to keep.

Questions About Your Data and Rights

Most of what people ask us about this policy comes down to three things: what we hold, who sees it, and how to get it changed. The answers below are the same ones our support desk gives, written without legal padding. If your situation is not covered, send the question through Help inside your account and we will answer it against your own record rather than in general terms, including what your local law and eligible regions allow.

Your name, mobile number and the wallet number you register. After that we log deposits, withdrawals, the tables you open and your device type, so payments and disputes can be traced back.

Yes. Ask through the in-account support desk and we send back the account details, wallet records and transaction history we hold for you, with a short note on why each record exists.

Only where a payment has to be checked or a rule requires it. Staff handling wallet checks see the full number; the rest of the team works with the last few digits only.

We stop using it for the lobby and keep only the transaction records a payment dispute may need. The rest goes on our normal removal cycle, and we tell you what stays.

It depends on your local law and eligible regions. Where a rule in your area sets a higher standard than this page, that rule applies to your account and we say so when it matters.

Message the support desk from inside the account, give the old and the new number, and confirm with the one-time code we send. Wallet details are updated through the same step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.